Please wear sensible shoes. Open toe shoes, flip-flops and/or high heels are not allowed on our production areas due to Health and Safety. Additionally, cycling shoes are not allowed in production areas. If you are cycling to our distillery please make sure you have a change of footwear.

If you wear any of the above, you will not be allowed to join the tour and a refund won't be given. 

If you are joining our Warehouse Experience, please bring warm clothes as our warehouses don't have heating :)

What are the shop opening times?

VC shop Tobermory –

April through October from Monday to Sunday 10am until 5pm

Novemeber through March from Monday to Sunday from 11am until 4pm

Will there be queues?

There might be a queue at the entrance of the Visitor Centre shop.  This queue is only for people coming to buy from our distillery shop.  If you have a booking, please go to the designated meeting point and a member of staff will come to meet you.

How do I book a tour?

Due to the current situation we have a reduced number of tours and experiences running at the distilleries. Please go to the Visit section on our website and you will find information on our experiences and be able to book online.

Do I need to book a tour?

Yes it is highly recomeneded to do your online bookings ahaed of your journey. Aslo please check the ferry availabilities before hand.

Are children allowed?

Tobermory – Children of 11 years old or under are unable to join the distillery tour and/or warehouse experiences. This is due to the fact that being an old building and production areas. Theer are health&saftey regulations in place.

When should I arrive?

Please arrive 5 minutes before the time of your booking.  A staff member will collect you from the signed meeting point outside the Visitor Centre and take you around.  This will give us enough time to fill out the self-declaration form and take your temperature.

How long can I stay

The duration of your tour/experience is marked on your confirmation ticket.  We have scheduled our visits to give you enough time after your tour or tasting to browse, buy and chat with staff without being rushed, whilst allowing us to reduce the number of guests in the same area.

How does the online booking system work?

Tours and experiences are available for booking on our website.  Following booking, you will receive an email confirmation with your chosen tour and time.  A confirmation number required to redeem the tour on arrival will be on the confirmation email.

Is the tour guided?

All tours and experiences are guided by a member of our Visitor Centre team.

Are there storage facilities for visitors?

No.  Unfortunately, there aren’t any storage facilities at this current time.

Unfortunately there aren’t public toilets facilities onsite. Our nearest facilities are in the aquarium across from us.  The cost is 25p per person.

Unfortunately Tobermory Distillery doesn’t have catering facilities onsite.

If any of our visitors sustain minor injuries during their visit, our staff will assist at a safe distance of two metres away.  They will be wearing PPE.  Whilst our staff will not be able to treat minor injuries directly, they can offer first aid supplies so that visitors can treat themselves.  In an emergency, staff will follow normal emergency procedures and call 999

• the starting time on your booking/reservation is the time when your actual experioence is going to start
• Plan ahead. Make sure you have pre-booked online if you would like to join a tour/experience.
• We ask that all visitors help us by observing physical distancing guidelines. Please maintain a two metre distance between our staff and other visitors.
• Wash your hands for 20 seconds after using the facilities and use the hand sanitiser dispensers at every opportunity.
• Please do not expect all facilities to be open nor all services to be available immediately. Like many places, we have a phased approach to re-opening while we work to make them safe.
• Our distillery is in a wonderful part of the world. Please treat them with respect. Take your rubbish home with you and maintain social distancing at all times.

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket.

No, we regret we are unable to issue refunds online.  Please speak to us in store.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

We have wheelchair access in our warehouse experience but regrettably, there are stairs around the distillery so the distillery tour is not wheelchair accessible.

Tickets are available to purchase up to 24 hours in advance. If you would like to book on the day please phone us. If there are spaces available we will book on the day, but if we are full, then you cannot. But you can book in store for another date.

You can complete our form in the contact us section of our website www.tobermorydistillery.com

You can also phone us on +44 (0) 1688 302 647